Contact information

Contact Us

Have a question about your order, tracking, or sizing for the Wiener Family tandem costume? We're here to help.

• Brand / Store Name: Wiener Family

• Customer Support Email: wienerfamily.store@outlook.com

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

• Response Time: Within 24–48 business hours

Quick Support Tips:

• Order Inquiries: Please include your Order Number and the Full Name used at checkout in your email subject line for faster assistance.

• Damaged / Defective Items: Attach clear photos or a short video of the issue, along with the shipping box label, within 48 hours of delivery.