Shipping policy

Shipping Policy

Wiener Family partners with trusted global carriers—including FedEx, DHL, UPS, USPS, and EMS—to deliver your tandem costumes straight to your doorstep with reliable worldwide shipping.

All orders are charged upon placement and are subject to verification and payment approval before dispatch. To protect against fraudulent activity, orders requiring additional verification or submitted with mismatched billing details may experience slight delays or cancellation.

Processing & Fulfillment

  • Standard Processing: Please allow 2–5 business days for our warehouse team to fulfill, pack, and transfer your order to the carrier's sorting facility.

  • Peak Season & Halloween Rush: Due to high seasonal volume in September and October, processing times may extend up to 7–10 business days. We strongly advise ordering well in advance of your event or holiday party to ensure timely delivery.

  • Operating Hours: Our fulfillment center operates Monday through Friday. We do not dispatch orders on Saturdays, Sundays, or major holidays.

  • Order Modifications: Because we work quickly to get costumes dispatched, we cannot modify addresses, change quantities, or cancel orders once processing has begun. We strictly ship to the shipping address entered at checkout.

Estimated Shipping Times

Delivery timelines vary by region. While we make every effort to get your dachshund suit to you as swiftly as possible, transit dates are estimates rather than hard guarantees:

Location Estimated Transit Time
United States 7–14 Business Days
Canada & Europe 10–14 Business Days
Australia & New Zealand 10–21 Business Days
Central & South America 15–30 Business Days
Rest of the World 15–25 Business Days

Note: Transit times represent business days in transit and do not include the initial 2–5 business day warehouse handling window.

Tracking Your Order

Every Wiener Family order includes end-to-end tracking:

  • Once your package arrives at the regional sorting facility, you will receive a Shipping Confirmation email containing your tracking number and tracking link.

  • Carrier systems often take 48–72 hours to reflect real-time status updates after the label is generated.

  • If your order has reached 5 business days past fulfillment without tracking updates, reach out to our team for assistance.

Customs, Duties & Import Taxes

International orders outside the United States may incur customs clearance fees, import duties, or local taxes once the package arrives in the destination country:

  • All import duties, tariffs, and customs fees are the sole responsibility of the customer.

  • Wiener Family has no authority over customs agencies and cannot predict or alter these charges.

  • Refusing an international shipment to avoid customs fees results in return transit deductions, import fees, and restocking costs being withheld from any qualifying refund.

Lost, Stolen, or Damaged Packages

  • If tracking confirms your costume was successfully delivered to the destination address but you cannot locate it, please contact your local postal carrier to open an inquiry or claim.

  • For packages visibly damaged during transit, take photos immediately and submit them alongside your order number within 48 hours of delivery so we can assist you under our quality guarantee.

Contact Us

Have questions about tracking, shipping windows, or delivery status? Reach out to our customer support team at (wienerfamily.store@outlook.com) with your order number and full name.